Coca-Cola Europacific Partners Addresses Skills Gaps with Enterprise Talent Intelligence

Amid post-pandemic supply chain and talent market disruptions, CCEP’s internal engagement surveys suggested employees felt opportunities for growth within the company were limited. Facing a dual need to help business leaders find the right internal talent and surface employee pathways for growth, CCEP recognized that more and better employee data could address both challenges. Challenges: Addressing internal skill gaps. Reversing employee perceptions of limited growth opportunities. Revamping manual talent management and succession planning processes that offer limited insights into skills data. Results: Employee engagement scores increased. Succession planning was digitized with real-time talent data, talent profiles, and access to talent across the organization; the percentage of employees with talent profiles jumped from 2% to 80%. Skills identification and development helped address talent gaps. A roadmap was created to leverage talent intelligence for deeper employee support, a new learning platform, talent acquisition, and workforce planning.